Bobby Barkley

Head of Growth Listen Labs

Agenda Day Two

9:10 AM SAY ''YES'' MORE OFTEN: HOW TO USE AI TO DO MORE WITH LESS, WITHOUT SACRIFICING HUMAN JUDGEMENT

CX leaders are under pressure to deliver richer customer insight with leaner teams and tighter budgets. AI promises speed and scale, but raises questions about accuracy, credibility, and how to layer in important human judgment.

In this keynote, Listen Labs shares how companies across various industries have shaped their customer insights with an AI‑powered quantitative and qualitative stack.

This shift has enabled teams to say “yes” to customer research they once had to decline, strengthening the role and impact of insights across their organizations.

Check out the incredible speaker line-up to see who will be joining Bobby.

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