Allyson Morena

Director of Client Insights & Strategy Verint

Agenda Day One

12:30 PM PRESENTATION: CUSTOMER JOURNEYS ARE SHIFTING MAKE EVERY INTERACTION COUNT

Customer journeys are no longer linear, their starting point is continuouslyshifting. Every interaction matters. This session explores how AI and Voice of the Customer (VoC) insights help organizations orchestrate journeys and anticipate friction before it becomes a struggle, ensuring seamless conversions at critical moments.

• Emerging Trend: AI + VoC combine to eliminate friction and boost conversions.

• Best Practice: Anticipate and prevent friction through real-time orchestration.

• CX Tools: Modern platforms turn feedback into immediate action across channels.

Check out the incredible speaker line-up to see who will be joining Allyson.

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