Resource Library

It has become apparent that our sponsors will only invest with third party event providers who they trust and can de-risk their investment as much as possible. With 20+ years of experience in organising events, we have proven over and over again that we still deliver value, exceed expectations and show flexibility to our sponsor partners where and when it is needed most.

See how teaming up with us will take your organisation to the next level.

This infographic reveals the top investment priorities and daily challenges of Customer Experience leaders from the CX USA Exchange 2025. Curious about who joined? Download the snapshot to discover the brands you’ll want to connect with.

Access this document to learn more about actionable sponsor opportunities with our exclusive CX community.

The Global State of CX 2025 Report, researched by CX Network in partnership with 200+ CX experts worldwide, is your essential guide to the trends, challenges, and opportunities shaping customer experience today. Packed with exclusive data and actionable insights, this report helps you benchmark your strategy, identify growth opportunities, and prepare for what’s next in CX.

The CX USA Exchange 2026 Post‑Event Report captures two days of high‑impact insights, strategic discussions, and peer‑to‑peer collaboration among senior customer experience, digital, and service leaders. Held at Le Méridien Dania Beach, Florida, the event brought together experts from leading brands to explore how organizations can scale AI, personalization, loyalty, and data into measurable CX growth.

This comprehensive report highlights the shift from CX theory to practical, enterprise‑wide execution—showing how customer‑led organizations are embedding insight into decision‑making, modernizing journey design, and strengthening Voice of the Customer programs. It also showcases how AI, unified data, and cross‑functional alignment are transforming the customer experience landscape.

Inside the report, readers will find:

• Top 5 strategic takeaways, including responsible AI adoption, personalization at scale, and the real drivers of loyalty
• Keynotes and session highlights from leaders at Virgin Voyages, United Parks & Resorts, Hotwire Communications, and more
• Audience insights, investment priorities, and industry representation
• Speaker lineup featuring 30+ CX innovators across travel, telecom, retail, utilities, financial services, and technology
• Event moments, networking snapshots, and partner showcases
• Upcoming CX Exchange events across the US, UK, and Europe

Designed for CX executives and transformation leaders, this report offers actionable guidance, emerging trends, and real‑world examples to help organizations elevate customer experience in 2026 and beyond.

Get an insider’s look at CX USA Exchange - the exclusive event for senior CX leaders. Discover who attends, what’s discussed, and why this unique format delivers real outcomes. Inside the download: event overview, attendee profile, featured speakers, agenda highlights, how the Exchange works, and real testimonials. Download to see why CX leaders choose the Exchange for meaningful, high-impact collaboration.

Customer support is more than just a service channel - it’s a defining element of the modern customer experience. In an era where loyalty is fleeting and competition fierce, brands that invest in intelligent, empathetic support stand out.

Why Neglecting Customer Support Could Be Undermining Your CX Strategy explores the strategic value of customer support as part of an integrated CX strategy. Discover how leading organizations are striking the right balance between human connection and automation, leveraging AI and emerging technologies to build smarter, more efficient support ecosystems that reduce churn and boost satisfaction.

Read now to uncover:

• How customer support drives long-term loyalty and retention
• Best practices for blending human service with AI automation
• The technologies shaping the next generation of CX