As the customer experience (CX) industry looked to recover from the impact of Covid-19 in 2020, many trends that emerged during a year of turmoil have continued to intensify in 2021. After looking back on the trends of 2021, the fifth edition of CX Network’s predictions report shares industry forecasts from CX experts at several leading brands, such as PepsiCo, Amazon, Standard Chartered Bank and Roche. This report offers CX practitioners the opportunity to gain key insights from CX leaders and develop initiatives and strategies tailored to the challenges and opportunities 2022 will bring.

Download this report to discover:

• How artificial intelligence, machine learning and automation will shape the face of customer experience in 2022?
• How pressures around sustainability are likely to develop in 2022?
• How the digital acceleration seen in 2021 will continue in 2022?
• Why Voice of the Customer (VoC) will be key for CX transformations?
• How to 'future-proof' CX initiatives and ensure success in the new year?