Robbie Tilleard

Most AI demos look impressive. But in regulated industries and complex business environments - where getting it wrong has real consequences - impressive demos aren't enough.

Robbie Tilleard, General Manager for Lorikeet in EMEA, has worked on some of the earliest practical implementations of AI in finance, healthcare, education, and the public sector across the UK and Europe. He's learned that mainstream AI technologies don't work in demanding environments by default. They have to be thoughtfully architected for compliance, safety, and scale.

At Lorikeet, an AI customer support platform specializing in voice, chat, and email automation, Robbie works with companies that need to deliver 24/7 support that actually resolves issues - not just deflecting them - while meeting enterprise requirements around configuration, security, and auditability.

In this talk, Robbie shares battle-tested lessons from deploying AI in environments that can't afford to fail - the framework you need before you deploy AI at scale in any complex business.