Naomi Humphrey

Senior Customer Experience Lead KFC UK

As an accomplished retail marketing professional with two decades of experience, I excel in enhancing the shopping experience, fortifying brand value, and boosting customer contentment. My expertise in marketing, customer relations, and brand strategy ensures customer thinking and centricity are at the core of all initiatives. By gathering and analysing feedback, I integrate customer insights into decision-making processes, leading to customer-focused solutions and driving satisfaction, growth, and loyalty.

Day 2

10:20 Think Tank | Reducing Friction in the Customer Journey

How to take more of a customer-centred approach to designing service and driving end-to-end optimisation in the customer journey, making sure key learnings are leveraged through every single interaction to reduce friction.

Check out the incredible speaker line-up to see who will be joining Naomi.

Download The Latest Agenda

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