Louise Leavey

Chief Information and Transformation Officer Metro Bank UK

Day 2

8:40 Keynote Presentation | Cutting Costs, Not Corners: Reinventing Investment In The Customer Experience

In today’s economic climate, organisations face mounting pressure to reduce costs while still raising the bar on customer experience. Transformation expert, Louise Leavey, will share insight into how smarter applications of AI and data can unlock impactful customer journeys, even when budgets shrink.

Why sustainable CX investment outperforms short-term cost cuts
Tactics for optimising talent, tools, and processes without sacrificing service
Explore innovative approaches to saving smarter while maintaining consistency, care, and connection

Check out the incredible speaker line-up to see who will be joining Louise.

Download The Latest Agenda

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