Lidia Muraveva

Chief Experience Officer Holland & Barrett

Born in Russia, moved to Spain, studied Maths, worked as professor of Maths, then in risk-management (banks), E-commerce & Retail. Apart of work and research activities, Mom of 2 kids, singer, diver, TEDx speaker.

Day 1

8:45 Keynote Presentation | The CX Transformation Handbook: Lessons From Holland & Barrett

In order to deliver meaningful improvements to customer experience, CX leaders require a structured approach to measurement, insight and action. This keynote presentation shares how Holland & Barrett are making targeted and measurable improvements to CX, offering insight into their transformation of the customer experience management process. Learn:

How to uncover actionable insights by integrating customer feedback with operational metrics
The value of aligning strategy and KPIs through a central CX dashboard
How predictive modelling can be used to anticipate and enhance customer experience outcomes

Check out the incredible speaker line-up to see who will be joining Lidia.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com