Jivesh Juneja

Head of Data Products Nissan Motor Corporation

Jivesh Juneja is the Head of Data Products, specializing in omni-channel personalization and data analytics. His notable achievement includes launching Nissan’s first e-commerce and billing and subscription platforms and deploying unlocking 10s of Millions in value by deploying Nissan’s Global Customer data platform. He is passionate about customer data being the cornerstone for improving customer experience. Beyond work, he's an avid marathon runner and coffee enthusiast, continuously aiming to merge his passion for AI, technology and data to help organizations provide customer experiences.

Day 1

11:35 Case Study | How Embedding Journey Thinking And Insight-Led Interventions Can Drive Proactive Experience Improvements

Driving meaningful customer experience requires rethinking organisational structures, empowering teams with actionable data, and embedding customer journey thinking across the business. Bridging the gap between customer insights and operational execution is essential for creating truly customer-obsessed cultures.

Adopt organisational models that align departments around customer impact
Strategies for developing frontline capabilities and decentralising decision-making with data-driven support
How embedding journey thinking and insight-led interventions can drive proactive experience improvements

Check out the incredible speaker line-up to see who will be joining Jivesh.

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