Guy Hough

Head of Premium and Guest Experience Tottenham Hotspur F.C.

Day 2

12:05 Panel Discussion | Strategies to Maintain Customer Engagement in a Digital Age

Maintaining digital engagement is especially challenging when customer interactions are infrequent. In such scenarios, traditional relationship-building models fall short, demanding a more strategic approach to stay relevant and top of mind.

Join this session to learn:

Build digital experiences that deliver high value in single interactions, ensuring they are seamless, memorable, and leave a lasting impression.
Use data and insights to anticipate customer needs and trigger meaningful, timely outreach to maintain visibility and relevance
Extend your brand's presence beyond transactional moments by offering content, tools, or services that customers can engage with periodically, even when they don't need direct support

Check out the incredible speaker line-up to see who will be joining Guy.

Download The Latest Agenda

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