Damian Hall

Senior Director, Global Consumer Experience SharkNinja

Day 2

11:30 Panel Discussion | Building Resilient Customer Service Frameworks That Balance Cost Pressures & Customer Demands

Customer service leaders today face mounting pressure to do more with less, creating leaner models that scale without compromising quality. While year-on-year cost reduction may offer short-term relief, building long-term resilience means reimagining service frameworks that balance operational efficiency with customer expectations. Sustainable strategies, smart investment and the right human-tech synergy can drive lasting impact.

Why does long-term investment in service infrastructure mean more than cost-cutting?
How can we design customer service frameworks that deliver high-quality outcomes at lower operational costs?
Where should human and technological elements intersect to maximise efficiency and elevate experience?

Check out the incredible speaker line-up to see who will be joining Damian.

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