Charles Dodd

Charles Dodd

Director of Digital & Commerce Enterprise Mobility
Charles Dodd

Day 1

12:05 Interactive Session | How Embedding Journey Thinking And Insight-Led Interventions Can Drive Proactive Experience Improvements

Driving meaningful customer experience requires rethinking organisational structures, empowering teams with actionable data, and embedding customer journey thinking across the business. Bridging the gap between customer insights and operational execution is essential for creating truly customer-obsessed cultures.

  • Adopt organisational models that align departments around customer impact
  • Strategies for developing frontline capabilities and decentralising decision-making with data-driven support
  • How embedding journey thinking and insight-led interventions can drive proactive experience improvements

Check out the incredible speaker line-up to see who will be joining Charles.

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In Partnership With:

CX Network

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