Ben Hick

Head of Customer Excellence TUI Musement

Day 2

15:10 Fireside Chat | Fuelling Customer-Centric Cultures by Aligning Teams, Leaders & Strategies Around Shared Priorities

Your CX approach is as good as the teams working to deliver it. By embedding customer-centricity at the core of your teams’ motivations, your leaders’ ethos and your strategies is essential for effectively and efficiently delivering CX which drives both customer satisfaction and commercial results.

Where do you start to build customer-centricity? Employees, with the customer data, or elsewhere?
How do you invest in people, hyperlocal or empowered, to make decisions with customer-centricity at the heart?
How do you empower your key CX staff to ensure they are engaged and involved in your company’s culture, and how can this impact what they deliver?

Check out the incredible speaker line-up to see who will be joining Ben.

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Telephone: +44 (0) 207 368 9484
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