Who Will You Meet?

To ensure the Exchange offers the highest degree of relevancy, only Director level and above executives are invited to attend. This exclusive format allows delegates to connect with those peers whose insights they respect the most – through exceptional networking, business meetings and strategic information-sharing sessions.

Here is a brief breakdown of our typical delegate audience for the Exchange:

  • Chief Customer Officer
  • Chief Marketing Officer
  • Chief Operations Officer 
  • Chief Executive Officer 
  • Chief Customer Experience Officer 
  • Global Head / VP / Director Customer Experience/Care/Service/Support/Strategy/Operations/Loyalty
  • Global Head / VP / Director of Marketing
  • Global Head / VP / Director Consumer / Customer Insights / Data / Analytics 
  • Global Head / VP / Director eCommerce
  • Global Head / VP / Director Brand Experience/Strategy


If you would like to contact us directly regarding our delegate attendees for the 2020 CX Exchange for Travel & Hospitality, please call us on +44 (0) 207 368 9484 or email info@exchangeevents.co.uk.