Drive Efficiency, Consistency and Agility with Knowledge Management.

We connect people with the knowledge they need to make a difference to their customers, across every channel and through every interaction. Empowering the customer journey with knowledge ensures you are delivering those exceptional experiences and unforgettable customer service.

When your customers have questions or issues, they demand immediate, accurate answers in their channel of choice. Meanwhile, your products and processes are frequently changing and growing in complexity, making it increasingly difficult for a customer service employee to provide these answers. To keep your customers happy while maintaining your bottom line, you need to deliver this information quickly, accurately, and consistently.

Remove the frustration in finding information on challenging and complex topics that occurs using traditional search. With Verint Knowledge Management, you experience personalized results tailored to the customer’s context.

Verint Knowledge Management is part of Verint Employee Desktop, a comprehensive solution for managing interactions in multiple channels with a unified desktop, underpinned by knowledge management, case management, and productivity-improving integration to related systems and data.