Freshworks provides leading Customer Engagement products. Our Customer Engagement Suite consists of Freshdesk, Freshchat and Freshcaller.
Freshdesk: Our Omni-Channel Customer Service Software allows retailers to bring all channels of customer communication into one place; across email, phone, live chat, social and chatbots, giving a single customer view, which allows them to provide their customers with moments of WOW.
Freshchat; is our open messaging live-chat tool, that allows retailers to engage over live chat, and can also be used to proactively reach out to customer who made need help.
Freshcaller; is our call centre software on the cloud.
Our Customer Engagement Suite combined allows customer service teams to get a single customer view across all channels.