EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8-9 September 2025
| Hilton Syon Park, London
The speaker Rachel Connolly was part of the previous event. To review the most recent speakers list, click here.
Rachel Connolly
Head of B2B Experience Addison Lee
Customer experience isn't just a department, it's a commitment that echoes throughout every function in our business and, in turn, each interaction with our customers
At Addison Lee we strive not just to meet expectations, but to exceed them
With Addison Lee since 2014, and 15 years buyer and supplier experience in travel and ground transport roles
- Rachel has held Account Management roles supporting complex customers to deliver consistency and compliance across their programmes;
- Rachel created the Sales Enablement function tat was formed to provide the right tools, information and processes to customer-facing teams in order to enhance the sales and relationship management experience;
- More recently, Rachel found Addison Lees' B2B Experience function, taking ownership of the 360 lifecycle of excellence across each customer touchpoint, from billing to booking
Check out the incredible speaker line-up to see who will be joining Rachel.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
©2025 IQPC. All rights reserved.
