CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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Mark Croucher

Director Of Planning And Customer Experience P&O Cruises

CX Travel and Hospitality Exchange - Day 2

9:35 THINK TANK | HOW TO WEAVE CUSTOMER-CENTRICITY THROUGHOUT YOUR ORGANISATION

Exceptional customer experience is only as strong as the staff delivering it. By embedding CX value across your entire organisation, rather than treating it as a standalone function, you can foster buy-in at every level. When every team plays a part, CX can be enhanced across all touchpoints, improving the holistic customer experience.

Join this think tank to explore:

How to engage and empower staff across your organisation to engage with CX initiatives

The benefits of adopting a horizontal, organisation-wide approach to improve experiences at every level

Strategies to align departments and break down siloes, creating a unified CX strategy that spans the whole organisation

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

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