EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY
8-9 September 2025
| Hilton Syon Park, London
The speaker Leanne Kerry was part of the previous event. To review the most recent speakers list, click here.
Leanne Kerry
Head of Customer Experience Manchester Airport Group
A Lean Practitioner and Six Sigma Black
Belt, Leanne is passionate about efficient customer centric service design and
delivery. Leanne started her career in the public sector working within a
number of local authority organisations striving for demonstrable outcomes for
customers based on effective community engagement and sound insights. Since
joining the private sector in 2015 Leanne has worked as a Management Consultant
within Central Government for both the Ministry of Defence and HMRC, before
leading a Customer and Digital Experience Improvement programme for utilities
company, Northern Powergrid, which saw the Distribution Network Organisation
capitalise on sustained improvements in customer satisfaction. Since
undertaking her current role within MAG-O, the ‘Online’ enterprise for Manchester
Airport Group, Leanne has focussed on improving voice channels, by driving
efficiencies in call answer rates and call handling behaviours, creating a onmi
channel offering for both customer service and sales with the convenience of
telephony self-serve via a dynamic Interactive Voice Recognition (IVR)
facility.
Check out the incredible speaker line-up to see who will be joining Leanne.
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