EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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John Bartlett

Head of Performance Insight & Excellence - EMEAA IHG Hotels & Resorts

CX Travel and Hospitality Exchange - Day 2

11:55 FIRESIDE CHAT | TRANSLATING DATA INTO ACTION TO ELEVATE THE ON-SITE EXPERIENCE

With data being constantly generated and collected in the CX sphere, true value lies in turning it into clear, timely actions that elevate the guest experience. The challenge isn’t just access to insight but making them meaningful and executable on property. By fostering stronger collaboration between operations and data teams, businesses can cut through the noise, turn insights into impactful decisions, and create seamless, guest-centric experiences.

In this fireside chat, an operations expert and a data leader come together to explore:

Bridging the gap between insight and action to drive operational improvements
Fostering a culture of data-driven decision-making, empowering frontline teams with the right information at the right time
Leverage predictive analytics to anticipate customer needs and proactively optimise on-site execution

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

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