CELEBRATING 10 YEARS OF
EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

8-9 September 2025 | Hilton Syon Park, London

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Alexander Klose

Director Marketing DACH Twilio

CX Travel and Hospitality Exchange - Day 1

10:20 THINK TANK | THE METRICS OF MAGIC: TURNING EVERY CUSTOMER TOUCHPOINTS INTO PROVEN CX WINS

Join this interactive Twilio Think Tank to explore how combining digital communications channels, powerful customer data tools, and AI capabilities enables businesses to create hyper-personalised and scalable interactions at every touchpoint.

Together, we’ll explore strategies for moving from reactive to proactive CX—elevating self-service, expanding digital channels, maximising agent productivity, and using predictive insights to anticipate customer needs before they arise.

With an emphasis on measurable outcomes, participants will uncover practical ways to integrate technology and human expertise to deliver frictionless engagement that benefits both customers and internal teams, while setting a new benchmark for proactive, outcome-driven CX.

Check out the incredible speaker line-up to see who will be joining Alexander.

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