PDF

Interested in partnering with the CX Travel & Hospitality Exchange? Learn more about sponsorship benefits here.

The Exchange format delivers high-quality, low funnel leads, who are actively investing in digital transformation.

Sponsors can expected tailored support, and actionable networking with budget-holding CX experts from leading travel, airline, and hospitality brands from across the globe.

Discover how the world's leading travel and hospitality brands are redefining customer experience in the age of AI.

The CX Travel & Hospitality Exchange agenda reveals the strategies, real-world case studies, and candid discussions shaping the future of AI adoption, personalisation, and experience-led loyalty. Explore how industry leaders are turning data into actionable insight, empowering frontline teams, and delivering seamless, high-value journeys in an increasingly competitive market. From C-level perspectives to practical takeaways you can apply immediately, download the agenda to see how you can stay ahead and turn customer experience into your strongest competitive advantage.

Explore the key trends and challenges shaping customer behaviours for 2026 and beyond.

How do these factors impact the decisions you make as a CS/CX leader in travel and hospitality?

Brought to you in association with GENESYS and the CX Network, this insightful report is well worth a quick read by any industry leader who champions CX.

Cut through the noise and focus on what really drives results. This expert-led guide reveals how to navigate CX trends, avoid AI hype, and prioritise strategies that deliver meaningful customer impact - helping you turn innovation into measurable business value.

Download the guide now to turn insight into action.

Turn CX trends into smart, high-impact investments. This practical guide breaks down where to focus your budget - from AI‑driven journeys to data foundations and personalisation - so you can drive measurable growth and stay ahead in 2026.

Download now to invest with confidence and maximise ROI.

Stay ahead of the curve with a clear view of what's shaping CX in 2026. This forward-looking guide unpacks the key trends - from AI-driven buying journeys to rising expectations around trust, value and human support - so you can prepare your strategy with confidence.

Download now to anticipate change and lead with confidence.

evaluagent set out to solve a challenge many solution providers face: how to move beyond surface‑level event conversations and get real face‑time with senior CX, Contact Centre, and Quality leaders who are actively exploring transformation.

This case study explores why the CX Travel & Hospitality Exchange format aligned so closely with their enterprise sales strategy, offering structured, pre‑qualified meetings, deeper discovery conversations, and access to decision‑makers who typically take months to reach through traditional channels. You’ll also gain insight into how the curated environment, matchmaking process, and focused agenda helped elevate the quality of engagement and accelerate next steps in their sales cycle - with a specific success coming from one of the world's leading airlines.

Rather than broad‑stroke expo outreach, evaluagent used the Exchange to create meaningful momentum with senior leaders, proving the impact of a targeted, conversation‑led approach.

Download the case study to see how strategic event sponsorship can drive tangible ROI, deepen engagement with hard‑to‑reach leaders, and position your solution at the centre of high‑intent buying conversations ahead of the CX Travel & Hospitality Exchange.

This infographic provides insight into the investment priorities and daily challenges of CX Leaders from globally recognised travel & hospitality brands attending the CX Travel & Hospitality Exchange 2025. A strong investment focus on customer journey mapping, segmentation, and predictive analytics signals a strategic shift toward building a more intelligent, responsive, and future-ready CX framework. CX leaders are also prioritising real-time customer feedback, user experience analytics, and digital experience platforms (DXPs) to enhance agility and responsiveness across touchpoints. Meanwhile, investments in self-service automation, chatbots, conversational AI, and intuitive personalisation reflect a growing emphasis on scalable, efficient, and personalised customer engagement. Taking place in September 2025, the CX Travel & Hospitality Exchange is an intimate gathering of CX leaders. Attendees will be able to hear about the latest possible solutions to their daily challenges from leading experts and solution providers.

In this article, Global Hotel Alliance’s Chief Growth Advisor, Franck Kermarrec, reveals how brand identity can be leveraged as a key differentiator in today’s competitive travel and hospitality market. Read on to gain insight on balancing consistency in brand identity with personalised customer experiences, and ensuring that your brand identity caters to fast evolving customer preferences in travel and hospitality.

Discover how travel and hospitality companies can re-think their CX strategies to meet evolving customer expectations. In this interview, Vinay Parmar, Founder of Dhruva Star and Chairperson for the upcoming CX Travel and Hospitality Exchange, shares insights on 2024's CX trends, tips for AI implementation, and advice for overcoming challenges faced by today’s CX leaders in travel and hospitality.

The Global State of CX 2025 Report, researched by CX Network in partnership with 200+ CX experts worldwide, is your essential guide to the trends, challenges, and opportunities shaping customer experience today. Packed with exclusive data and actionable insights, this report helps you benchmark your strategy, identify growth opportunities, and prepare for what’s next in CX.

What's Inside?

Exclusive Industry Data - Insights from 200+ CX leaders across sectors and geographies.

Actionable Analysis - Practical frameworks to refine your customer journey and drive measurable impact.

Benchmark Your Strategy - Compare priorities and investments with leading CX teams worldwide.

Ready for the remainder of 2026?

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience.