evaluagent set out to solve a challenge many solution providers face: how to move beyond surface‑level event conversations and get real face‑time with senior CX, Contact Centre, and Quality leaders who are actively exploring transformation. This case study explores why the CX Tra ...

Discover the Future of Travel CX: Highlights from the 2025 CX Travel & Hospitality Exchange The 2025 CX Travel & Hospitality Exchange brought together senior leaders from global travel brands like Thomas Cook, TUI Group, P&O Cruises, and Club Med to explore the evolving landscape of ...

This infographic provides insight into the investment priorities and daily challenges of CX Leaders from globally recognised travel & hospitality brands attending the CX Travel & Hospitality Exchange 2025. A strong investment focus on customer journey mapping, segmentation, and predictive anal ...

In this article, Global Hotel Alliance’s Chief Growth Advisor, Franck Kermarrec, reveals how brand identity can be leveraged as a key differentiator in today’s competitive travel and hospitality market. Read on to gain insight on balancing consistency in brand identity with personalised customer ...

Discover how travel and hospitality companies can re-think their CX strategies to meet evolving customer expectations. In this interview, Vinay Parmar, Founder of Dhruva Star and Chairperson for the upcoming CX Travel and Hospitality Exchange, shares insights on 2024's CX trends, tips for AI impl ...

A CX Network report on how to take advantage of the latest advancements in conversational AI and its growing role in the modern enterprise. Including real-world examples of how the State of Illinois, Cash App, William Hill and ASOS leveraged conversational AI to transform their total experience. ...