EUROPE'S PREMIER INVITATION-ONLY MEETING
FOR CX LEADERS IN TRAVEL & HOSPITALITY

Name: CX Travel and Hospitality
Start: 2024-09-09
End: 2024-09-10

[9-10 September 2024] | Hilton Syon Park, London

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Design the Future of Travel & Hospitality:
Rebuild Trust, Inspire Growth, Prioritise Positive Change

Join us as we celebrate the return of the Customer Experience Exchange for Travel and Hospitality in 2024 – an invitation-only event where CX leaders from top travel, tourism, leisure, and hospitality brands will meet in London, for 2 days of thought-provoking content, networking, and knowledge sharing.

With input costs rising, and an ongoing cost-of-living crisis impacting consumer spend, learn how advances in CX can ensure you maintain your position in this challenging market
Reposition the use of AI in CX from amazing potential to tangible benefit - learn how leaders in this field have utilised AI so far, and understand what this could mean for you
Engage with your peers on the critical role brand plays in your CX approach - learn how to "walk the talk", enhancing client engagement and retention in today's world of cynical customer
Hear from CX experts on where technology and automation can ensure you deliver better, quicker and more effective customer experience throughout your customer interactions - and be ready to make the business case internally for investment where needed
Learn how to work with your data teams to deliver personalised, omni channel customer journeys

The Customer Experience team look forward to welcoming you in September!

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Secure Your Place at the Exchange

To ensure the CX Travel & Hospitality Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

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Past World-Class Speaker Panel:

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Event Recap: Explore the 2023 Agenda!

Check out the complete agenda, get to know the speakers, and start registering for sessions you won’t want to miss!

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A FIVE STAR EVENT!

“Good location, balanced program, good mix of presentations and one to one meetings.”

“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity”

“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”