Real Time Feedback provides a game-changing 360° view of the customers' experience. Customers can alert you about issues while in-store and post-checkout allowing management to respond and react in real time. Positive experiences are auto-directed to online public review sites while negative experiences are kept private. RTFB also aggregates all public online reviews for easier management. Our AI engine can auto-respond and suggest responses.

Proven to skyrocket 5-star reviews, CSI, CSAT & NPS scores. Unlike post-visit surveys that capture wide-ranging data, RTFB provides management detailed actionable feedback while giving them the ability to provide solutions and instantly enhance guest experiences.