Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey

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Peter Pernot-Day

Head of Strategy & Corporate Affairs SHEIN

Agenda Day 1

11:50 AM EXPERT PRESENTATION – MOVING WITH THE CUSTOMER, NOT AFTER THEM

What does it look like when the customer isn’t just a consideration, but the starting point for it all? When their behaviors, emotions, aspirations, and values drive not just how you engage with them, but how you design products, structure your supply chain, and define your organization’s purpose?

In this presentation, Peter Pernot-Day shares what it truly means to embed the customer at the heart of business, beyond responding to demands to building systems that anticipate it. From real-time feedback loops that influence product decisions, to agile infrastructures that adapt to how customers live and shop, learn how leading businesses are reimagining commerce around the realities of today’s customer.

Check out the incredible speaker line-up to see who will be joining Peter.

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