In October 2021 we had the honour of welcoming over 60 senior CX leaders, decisionmakers and a selection of hand-picked solution providers to our 9th CX Exchange for Retail. This event marked The CX Exchange’s return to physical, and it was clear that as the world opens back up, retail leaders are still struggling to keep up with the pace of changing consumer demands.

Download this report you for an in-depth look at everything that took place during the two days- from the audience to the presentation details, to the one-to-one meeting takeaways.