Mary Doumtsi

Chief Customer Officer Nexeye

Mary Doumtsi has nearly 20 years of international experience in Retail, Omnichannel, Strategic Planning, as well as Consumer Journey & Innovation. Hey journey took her through multiple industries, from consumer electronics to fashion, to hearing care and most recently the optical world. She is responsible for the optical and audio sales organisations of Hans Anders and eyes + more in the Netherlands and Belgium, Direkt Optik in Sweden, and the global marketing and communications department of the nexeye group. In her previous role as Chief Retail Officer at WSAudiology, she led multidisciplinary teams across the globe and played a key role in developing purpose-driven strategies with a direct impact on millions of people living with hearing loss. Prior to that, she held senior positions at G-Star RAW and PVH Corp. (Tommy Hilfiger & Calvin Klein).

Agenda Day 1

8:40 AM Opening Panel Discussion CX Digital Transformation - Navigating the Increasing Technology Landscape to Integrate Successfully with Legacy Systems in the Fast- Moving World Of CX

Change is putting significant pressure on retailers to stay ahead of shifting consumer needs, with pressure to drive productivity and operational efficiency whilst delivering outstanding experiences that deliver true value for their customers.

• With AI everywhere and every provider having a new AI based solution, how do you focus on what you really need and choose the right technology to solve your pain points among the many available AI solutions?

• How do you deal with overly complex, disconnected CX systems and move with speed when you have legacy systems?

• How do you introduce AI systems if the foundation tech systems are not fit for AI introduction?

Check out the incredible speaker line-up to see who will be joining Mary.

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