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Download our event agenda to get some insight into the CX Healthcare East Exchange.

You can expect two days of unmissable networking opportunities, supported by unapparelled speaker seniority, interactivity of sessions, and a fully personalized itinerary. 

• Equity, Communication & Telehealth: Redefining Patient Access - How can patient access be defined as a key element of the patient experience?
• Patient Experience Needs A War Room - With growing instability, how can the industry face challenges with resilience?
• Defining the Patient Experience by the Employee Experience - hand's on team building experience delivered by those revolutionising in this space.
• Giving Clinicians and Patients Freedom with Intelligent Automation - Use case plenaries designed to deliver an exceptional experience through the latest automation tools
  

Discover the key insights, innovations, and executive takeaways from CX Healthcare East 2025 in this comprehensive Post Event Report. Explore how leading hospitals, payers, and digital health innovators are transforming the patient journey and experience through AI, automation, omnichannel engagement, workforce redesign, and data‑driven experience strategies. Learn what’s next for patient‑centric care, emerging CX technologies, operational excellence, regulatory expectations, and the future of healthcare experience in 2025 and beyond. Perfect for CX leaders, clinical executives, and health tech teams looking to benchmark, innovate, and stay ahead of industry change.

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

Hear from 2024 delegates:

“There were many excellent presentations and roundtables with PX leaders from around the country. The intimate setting allowed for meaningful connections and sharing of ideas.”

“This was a unique conference format. I appreciated the candid conversations amongst peers and hearing (without heavy sales pressure) what the marketplace holds for options and capabilities.”

“The event was fantastic! I especially enjoyed the small atmosphere that fostered great discussion and networking! I was also introduced to new solutions that I’m excited to learn more about.”

Read this exclusive interview with Sunita Mishra, Chief Medical Officer at Amazon, to find out how the rulebooks of patient experience are being rewritten.

An insightful interview with CX expert Judith Wolfe, Cleveland Clinic, ahead of the CX Healthcare East Exchange- from AI to patient centricity, future workforce strategies, and optimizing experiences.