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A Guide to the Digital Customer Service

A Guide to the Digital Customer Service

The Digital Customer Service universe is evolving rapidly and using the correct software is pivotal. Companies need to start offering consumers more ways to connect, based on the type of problem that one is facing.

Positioning your company to achieve digital leadership is imperative because this is what customers expect. A business must position itself as the digital leader in order to fulfill its customers’ expectations.

Find out the 6 ingredients that will help you achieve digital leadership in this digital guide. This innovators guide will give a thorough breakdown of each ingredient, together with the significance that each factor holds.

Hybrid Agent Starter Kit

Hybrid Agent Starter Kit

Ringcentral's software uses cloud based technology to offer unlimited contact to customers, regardless of whether employees are working remotely or not.The purpose of this starter pack is to educate those that are involved in call centers, teaching the utmost customer service, regardless of where an agent is based.

The manual will delve into the benefits of the ‘’Hybrid Workforce’’, also observing changes that could arise when working from home, and the all-important steps needed when preparing to move to a Hybrid Workforce. There is a clear analysis relating to Customer Relationship Management (CRM), which highlights the importance of choosing the right software for your business. The brochure also includes two informative testimonials from businesses that successfully introduced RingCentral’s omnichannel contact centre platform to their operations, which essentially helped improve overall operations and results.