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Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

Hear from 2024 delegates:

“There were many excellent presentations and roundtables with PX leaders from around the country. The intimate setting allowed for meaningful connections and sharing of ideas.”

“This was a unique conference format. I appreciated the candid conversations amongst peers and hearing (without heavy sales pressure) what the marketplace holds for options and capabilities.”

“The event was fantastic! I especially enjoyed the small atmosphere that fostered great discussion and networking! I was also introduced to new solutions that I’m excited to learn more about.”

The high stakes involved in caring for patients make healthcare a demanding sector to work in at the best of times. Add to this the staffing shortages and rising levels of stress and burnout faced by healthcare workers in the US, and it becomes clear that there is a real need to improve employee experiences and ensure that patient care is not impacted. So what role can data play in enhancing both employee and patient experiences in healthcare?

Aaron Davis is UMC Health System’s Vice President and Chief Experience Officer, and has played a pivotal role in pioneering UMC Health’s data-informed approach to enhancing both employee and patient experiences. Download the interview with Aaron for insight into:

• Amplifying the voice of employees and turning feedback into action
• Utilizing data to pinpoint pain points and identify opportunities for focused staff training
• Leveraging AI to uncover hidden patterns and actionable insights within data
  

In The PXO’s Handbook, Crystal Broj, Chief Digital Transformation Officer at the Medical University of South Carolina, shares her perspective on five key challenges that patient experience leaders in healthcare face today.

Read this exclusive interview with Sunita Mishra, Chief Medical Officer at Amazon, to find out how the rulebooks of patient experience are being rewritten.

View this insightful eBook to learn about the importance of automation, the state of VoC, how to accelerate CX, and why personalization starts with data.

Download our 2023 Post Event Report and see why you should attend our 2024 Exchange - including testimonials, audience stats, key takeaways & more!

View this exclusive report to learn more about key CX trends throughout 2023- with key stats, analysis, behavior patterns & much more.

An insightful interview with CX expert Judith Wolfe, Cleveland Clinic, ahead of the CX Healthcare East Exchange- from AI to patient centricity, future workforce strategies, and optimizing experiences.

The CX Healthcare Exchange came to Denver in May - giving CX leaders the chance to explore a variety of key topics.

Download this report to see takeaways, statistics, and trusted testimonials.

What are your peers and competitors investing in to improve their customer experience? This infographic shows how the 70 experience leaders who attended the CX Healthcare Exchange 2022 look to enhance the humanization and quality of their healthcare customer experience journey, including insights into their investment priorities and common challenges.

An interview with David Weisman, Chief Experience Officer for NYC Health + Hospitals/Queens on patient reaction to increases in digitalization, and why real-life interactions in patient experience is so important. 

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives. However, crack it now and you’ll have a competitive edge that will propel your business to success. A must read!

Listening to consumer feedback has never been so important in a post-pandemic digitalized era, and this is especially true in healthcare where customer experience frustrations are becoming concerningly common. So common, in fact, that 1 in 4 healthcare customers get stuck in their customer journey every day.

This report by Authenticx explores these disruptions in the customer experience journey, ahead of the CX Healthcare Exchange (OCTOBER 12 - 13, 2023), North America’s premier invitation-only event for senior experience leaders in healthcare.

Download the report to find out:

• Why healthcare customers are getting stuck
• Common CX healthcare disruptions
• What disruptions mean for healthcare organizations
• The next steps to take to resolve the CX journey
  

Please enjoy some of the Exchange highlights from last year's event in this post-event report. We hope to see you at the CX Healthcare Exchange East this December!