Resource Library

Download the 2024 post event report for exclusive insights on industry investment priorities, audience breakdown, key themes discussed at the event, and much more!

Hear from 2024 delegates:

“There were many excellent presentations and roundtables with PX leaders from around the country. The intimate setting allowed for meaningful connections and sharing of ideas.”

“This was a unique conference format. I appreciated the candid conversations amongst peers and hearing (without heavy sales pressure) what the marketplace holds for options and capabilities.”

“The event was fantastic! I especially enjoyed the small atmosphere that fostered great discussion and networking! I was also introduced to new solutions that I’m excited to learn more about.”

The high stakes involved in caring for patients make healthcare a demanding sector to work in at the best of times. Add to this the staffing shortages and rising levels of stress and burnout faced by healthcare workers in the US, and it becomes clear that there is a real need to improve employee experiences and ensure that patient care is not impacted. So what role can data play in enhancing both employee and patient experiences in healthcare?

Aaron Davis is UMC Health System’s Vice President and Chief Experience Officer, and has played a pivotal role in pioneering UMC Health’s data-informed approach to enhancing both employee and patient experiences. Download the interview with Aaron for insight into:

• Amplifying the voice of employees and turning feedback into action
• Utilizing data to pinpoint pain points and identify opportunities for focused staff training
• Leveraging AI to uncover hidden patterns and actionable insights within data
  

In The PXO’s Handbook, Crystal Broj, Chief Digital Transformation Officer at the Medical University of South Carolina, shares her perspective on five key challenges that patient experience leaders in healthcare face today.

Read this exclusive interview with Sunita Mishra, Chief Medical Officer at Amazon, to find out how the rulebooks of patient experience are being rewritten.

An insightful interview with CX expert Judith Wolfe, Cleveland Clinic, ahead of the CX Healthcare East Exchange- from AI to patient centricity, future workforce strategies, and optimizing experiences.

Download your copy of the CX Healthcare East USA Exchange today and discover how your organisation can get involved at this exclusive, invitation-only gathering.