In this presentation Jim Rees, Vice President, AIG covers exactly what is needed to ensure a customer-centric approach is applied across your business. This isn’t the soft stuff. This is about driving profitable growth within your business through an excellent customer strategy.

Nancy Porter, SVP, Marketing & Sales, Monarch Bank presents on how challenging the norm in the financial industry, and how by making a number of straightforward changes to protocols, you have the ability to make huge strides in both your customer experience score, and your perception in the market.