Medallia empowers financial services organizations to deliver exceptional customer and employee experiences by capturing feedback across every touchpoint in real time. From banking and insurance to wealth management, Medallia’s AI-powered platform analyzes signals from surveys, calls, digital interactions, and social media to uncover actionable insights that drive loyalty, retention, and growth. By integrating with core systems and workflows, Medallia enables frontline teams to personalize service, resolve issues proactively, and improve compliance and satisfaction. Leading financial institutions trust Medallia to enhance operational performance, build trusted relationships, and differentiate through human-centered experiences in a competitive and regulated environment.