NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Vamsi Rao

Global Head of Client Experience Transformation JP Morgan & Chase

Vamsi Rao is a member of the Client Experience organization, responsible for product experience across multiple lines of business. Previously, Vamsi worked in the Credit area supporting hedge funds and asset managers and in International Banking where he helped build the team and led various client and product initiatives.   Vamsi joined JPMC from Artio Global Investments (Asset Management division of Julius Baer) where he was responsible for investment analysis and portfolio management support to International Equity, Global Equity and Fixed Income mutual and hedge funds. Prior to this he worked in Synaptic Decisions, a consulting firm, focusing on trading and hedging of oil and gas products for large corporations.   Vamsi received Masters of Science in Mechanical Engineering and MBA from the University of Houston and a certification in Portfolio Management from New York University (NYU).

CX Exchange for BFSI Day 1

4:50 PM KEYNOTE PRESENTATION: DESIGNING OMNICHANNEL CX WITH AI THAT DELIVERS

- Understand how to introduce AI in a way that aligns with all bank sizes, structures and CX maturity

- Explore how AI can unify physical and digital touchpoints to deliver seamless and personalized omnichannel experiences.

- Learn practical ways to measure the impact and ROI of AI investments, whether you're at the crawl, walk or run stage of implementation

Check out the incredible speaker line-up to see who will be joining Vamsi.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com