Todd Smith

Senior Vice President, Director of Customer IAM, Threat Intelligence Ameris Bank

Todd Smith is an SVP and Director of Customer Identity & Access Management (CIAM) specializing in the convergence of identity, fraud, intelligence, and AI. He leads enterprise initiatives that integrate fraud prevention, insider threat, communications trust, and threat intelligence into a unified operating model anchored by a Cyber Fraud Fusion Center. His work focuses on building production-grade, intelligence-led capabilities that improve detection speed, reduce organizational blind spots, and enable coordinated response across customer, employee, and operational risk surfaces. With a background in large-scale fraud investigations and cybersecurity, Todd brings a pragmatic, execution-focused approach to delivering governed AI and enterprise security outcomes.

CX BFSI Exchange - Day 2

12:20 PM Keynote Guest Presentation: Proving the Business Impact of Secure Customer Experiences

This keynote demonstrates how strengthening customer trust through secure, branded engagement transformed CX into a measurable, defensible and board level growth strategy.

By addressing spoofing and social engineering risk through branded calling and messaging, this session shows how trusted interactions directly improved engagement, reduced fraud and unlocked enterprise wide efficiency gains.

• Learn how to translate trust led CX investments into measurable business outcomes, including higher answer rates, reduced fraud losses and accelerated account growth

• Gain a framework for making CX measurable, and how to turn trust signals (answer rates, complaint volumes, handle time) into board ready performance metrics

Check out the incredible speaker line-up to see who will be joining Todd.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com