Todd Smith

Senior Vice President, Director of Customer IAM, Threat Intelligence Ameris Bank

CX Exchange for BFSI Day 2

12:20 PM Keynote Guest Presentation: Proving the Business Impact of Secure Customer Experiences

This keynote demonstrates how strengthening customer trust through secure, branded engagement transformed CX into a measurable, defensible and board level growth strategy.

By addressing spoofing and social engineering risk through branded calling and messaging, this session shows how trusted interactions directly improved engagement, reduced fraud and unlocked enterprise wide efficiency gains.

• Learn how to translate trust led CX investments into measurable business outcomes, including higher answer rates, reduced fraud losses and accelerated account growth

• Gain a framework for making CX measurable, and how to turn trust signals (answer rates, complaint volumes, handle time) into board ready performance metrics

Check out the incredible speaker line-up to see who will be joining Todd.

Download The Latest Agenda

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