Stacey Nevel

Vice President, Voice of the Customer Prudential Financial

CX Insurance Exchange - Day 1

9:55 AM Think-Tank Discussion: How to Drive Accountability & Enterprise-Wide Buy-In for CX

Customer experience can't sit in a single function, it needs visibility and accountability throughout. This session explores how leaders are elevating CX into the C-suite agenda, ensuring it becomes a shared priority across the business and a driver of measurable change.

Sharing practical examples and key learnings, uncover how to position CX as a strategic lever that commands executive attention and cross-functional commitment. Walk away with takeaways to:

• Build accountability for CX across the organization, ensuring ownership sits beyond a single team and is embedded into leadership objectives

• Drive cross-departmental alignment, breaking down silos to enable coordinated, CX-led transformation across functions

• Translate CX insights into business-critical actions that resonate with different stakeholders and unlock organization-wide buy-in

Check out the incredible speaker line-up to see who will be joining Stacey.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com