Shashi Reddy

Chief Digital, AI & Technology Officer PEMCO

CX Insurance Exchange - Day 1

8:55 AM Keynote Presentation: Transforming to AI Enabled Enterprise

Becoming an AI-enabled enterprise is a continuous shift in how organizations operate and serve customers. This session explores the team topology and organizational alignment required to enhance customer experience through AI, including an exploration of:

• Optimizing how organizations distribute and engage customers across channels to drive smarter, more personalized interactions

• Enhancing service delivery by equipping customer engagement associates with AI-powered tools and expanded capabilities

• Leveraging AI-enabled knowledge platforms to provide richer, more accurate information to both customers and agents

Check out the incredible speaker line-up to see who will be joining Shashi.

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