NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Ramon Neal

Senior Executive Enterprise Architect ServiceNow

As the Field CTO and Sr Executive Industry Architect for Banking & Investment Management for the AMS Region, I specialize in partnering with Financial Services clients, industry-leading partners, and cross-functional teams to drive transformative outcomes. My role integrates sales strategy, technical innovation, solution design, and marketing initiatives to deliver impactful results. By collaborating closely with stakeholders, I help identify critical business challenges, pain points, and strategic priorities, enabling the design of digital transformation solutions that optimize, orchestrate, and automate processes across diverse products and platforms.

CX Exchange for BFSI Day 1

9:05 AM TRANSFORMING FINANCIAL SERVICES: FRICTIONLESS CUSTOMER EXPERIENCESWITH SERVICENOW AI

Is the weight of legacy technologies holding your financial institution back in time?

In the ever-evolving financial services landscape, the burden of disconnected people, processes, and technologies hinders the delivery of frictionless customer service.

Join ServiceNow’s financial services experts to discover how you can transform IT success into AI-driven customer service victories across onboarding, servicing, disputes and more.

Check out the incredible speaker line-up to see who will be joining Ramon.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com