Nicole Tompkins

Chief Deposit Offier Achieva Credit Union

CX Exchange for BFSI Day 1

5:20 PM Roundtable 1 - How to Connect Executive Strategy to the Frontline Experience & CX-Led Growth

While most organizations recognize customer centricity as a critical driver of differentiation & growth, embedding it across the business remains a significant challenge. This session explores how customer-focused leadership, strategic investment and organizational alignment can transform customer experience from a business objective into a measurable growth engine.

• How organizations are staying aligned with evolving customer expectations and positioning customer experience as a driver of growth, retention and competitive advantage across the enterprise.

• As technology continues to advance at pace, how leaders are prioritizing CX investments, building the business case for innovation and demonstrating measurable impact on business outcomes and ROI.

• How leadership are fostering customer-centric cultures at scale, ensuring customer experience is embraced across functions and embedded as a long-term strategic priority.

Check out the incredible speaker line-up to see who will be joining Nicole.

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