Nick Stefanizzi

Chief Executive Officer Northwell Direct

CX Insurance Exchange - Day 2

11:45 AM Expert Keynote Presentation: Redesigning Care Around Customers, Not Contracts

Better customer experiences and lower costs don't have to compete when organizations redesign journeys and operations around shared outcomes. Drawing on the implementation of direct care models across 28 hospitals and more than 1,000 outpatient sites, Nick Stefanizzi explores how employers, unions, brokers and providers aligned around shared outcomes through proactive engagement, predictive intelligence and transparent measurement. Discover the change management required to coordinate experiences across complex ecosystems while improving customer outcomes and operational economics, with lessons that extend across the insurer landscape.

• Understand how to align multiple stakeholders around shared customer and business outcomes.

• Explore how proactive engagement and coordinated operating models reduce friction while improving economics.

• Learn practical approaches to measuring experience and value across complex partner ecosystems.

Check out the incredible speaker line-up to see who will be joining Nick.

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