Kader Sakkaria

Global Head of Data Strategy Marsh

CX Insurance Exchange - Day 1

4:50 PM Panel Discussion: Can AI Ever Deliver Great CX If Customer Data Remains Disconnected?

Customers expect insurers to know who they are regardless of how they engage. Yet fragmented systems, inconsistent customer records and legacy operating models continue to create friction that limits both customer experience and the ability for AI to be scaled to its true potential.

This panel explores the foundations insurers must strengthen before AI can deliver on its promise:

• Learn how to modernize data architecture and operating models to eliminate fragmented customer journeys and improve omnichannel continuity.

• Uncover the data foundations needed to unlock AI at scale, ensuring customer information is accurate and accessible to power trusted personalization and automation.

• Discover how data governance ensures every AI decision can be understood, explained and traced back through the data that informed it – setting your business up for stronger auditability and greater regulatory readiness without slowing innovation.

CX Insurance Exchange - Day 2

9:00 AM Event Keynote Presentation: Unlocking Self-Service Through Smarter Data Foundations

Delivering AI-powered and self-service experiences starts with one critical step: building the right data foundation. In this session, explore the journey of consolidating fragmented data into a scalable, intelligent foundation built for the future. Discover how creating structured data domains and embedding security and intelligence from the outset can unlock faster operations, smarter decision-making and more seamless self-service opportunities.

Beyond this, gain insights into how partnering across the technology ecosystem can turn data and AI into measurable growth and competitive advantage, while navigating the realities of modernization at scale.

From enabling trusted self-service capabilities to balancing innovation with governance, this session shares practical lessons, key risks to avoid and honest reflections on what leaders would do differently if starting again today.

Check out the incredible speaker line-up to see who will be joining Kader.

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