NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Jason Wang

previously, Chief Risk Officer Allstate Canada

Jason Wang is a seasoned financial services executive with over 20 years of experience in risk management, compliance, and data analytics, spanning banking, fintech, and insurance sectors. A two-time Chief Risk Officer, most recently at Allstate Canada, Jason brings deep expertise in enterprise risk governance, AI, privacy, and digital transformation. His earlier leadership roles at TransUnion and American Express established him as a recognized thought leader in credit risk and lending. Known for his strategic mindset and ability to bridge risk and innovation, Jason continues to shape industry conversations around responsible data use, regulatory evolution, and the future of risk functions.

CX Exchange for BFSI Day 1

8:35 AM Chairperson's Opening Address

Chair's opening remarks and introduction

6:30 PM Chairperson's Closing Remarks

CX Exchange for BFSI Day 2

8:30 AM Chairperson's Opening Address

12:10 PM EXPERT PRESENTATION: AI-Powered Underwriting: From Risk to Reward

The rapid adoption of AI across regulated industries, including insurance, introduces powerful opportunities but also new layers of risk. To ensure trust and compliance, insurers must establish robust governance frameworks before deploying AI tools at scale. In this session, we’ll explore the principles of responsible and ethical AI use. We’ll then shift to practical use cases where AI can drive tangible business value, such as enhancing profitability and reducing claims fraud, while maintaining accountability and customer trust.

Learn:

Responsible and ethical use of AI in regulated industries
Potential AI use cases in insurance

4:05 PM CHAIRPERSON’S CLOSING REMARKS & END OF EXCHANGE

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com