Federico Tarling

Chief Service Officer Assist Card

CX Insurance Exchange - Day 1

5:50 PM Reducing Repeat Contacts - How to Design Journeys for Resolution

This is a discussion-based session designed to explore one of the biggest drivers of customer frustration and operational cost in insurance: repeat contact. This conversation will examine why customers continue to make repeated enquiries, where journeys break down before issues are fully resolved and the how behind redesigning experiences to resolve needs first time.

Join a conversation exploring where resolution breaks down, how better journey design can eliminate avoidable demand and what it takes to create experiences that are more connected and deliver confidence at every stage.

Learn how peers are tackling shared challenges, sharing innovative approaches to designing journeys that deliver genuine first-time resolution for customers.

Check out the incredible speaker line-up to see who will be joining Federico.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com