Eric Sutton

Chief Client Experience & Design Officer KeyBank Corp

Eric Sutton is Chief CX & Design Officer at KeyBank, where he leads enterprise-wide client experience, employee experience, and design functions. A design thinking business leader with over two decades of experience, Eric brings deep expertise in design, experience, and content strategy across industries ranging from architecture and beauty to digital media and finance.

Previously, Eric served as Head of Design & Content at Laurel Road, a brand of KeyBank, where he led creative and content efforts across marketing, product design, and digital. Under his leadership, Laurel Road evolved from a monoline fintech into a full-service digital bank, achieving a 211% increase in total households and a 120X growth in multi-product adoption. In recognition of his contributions, Eric was honored with the 2024 MarCom Platinum Award for Individual's Body of Work Achievement.

Eric's career spans global brands such as RTKL, Clinique, Fox Interactive Media (MySpace), AOL, and American Express, as well as a decade running his own design agency serving clients like Estée Lauder, Tom Ford, and Discovery Digital Media. Known for his hands-on leadership and passion for human-centered design, Eric builds high-performing, diverse creative teams that deliver premium brand experiences and measurable business impact.