Dave Chmiel
Senior Vice President, North America Director of Claims Hub International
CX Insurance Exchange - Day 2
8:30 AM Keynote Panel Discussion: Cost? Care? Control? What Outcomes Are Journeys Optimized for?
This panel examines the tension between cost control, compliance and customer care and asks whether current operating models are structurally misaligned with trust based experiences in claims.
• Debating whether insurance leadership are optimizing journeys for regulators or customers
• Assessing the risks of both adopting and not adopting AI
• Understanding the long term risk of cost first CX decisions
• Exploring how leaders are rebalancing efficiency with empathy
Check out the incredible speaker line-up to see who will be joining Dave.
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