Dave Chmiel

Senior Vice President, North America Director of Claims Hub International

CX Insurance Exchange - Day 1

3:45 PM Think-Tank Discussion: Are Smarter Claims Workflows & Communication the Key to Minimizing Nuclear Verdicts?

With nuclear verdicts are catastrophic...and they're on the rise. Resulting is a growing pressure to rethink how claims are managed, communicated and escalated. This session explores whether fragmented workflows, inconsistent communication and reactive engagement are contributing to increased friction & customer distrust and their potential role in driving nuclear verdict exposure.

As a group, discuss:

• Designing proactive, strategically managed claims communication workflows

• Improving customer education and transparency throughout complex claims journeys

• Reducing escalation risk through clearer expectation-setting and engagement

CX Insurance Exchange - Day 2

8:30 AM Keynote Panel Discussion: Cost? Care? Control? What Outcomes Are Journeys Optimized for?

This panel examines the tension between cost control, compliance and customer care and asks whether current operating models are structurally misaligned with trust based experiences in claims.

• Debating whether insurance leadership are optimizing journeys for regulators or customers

• Assessing the risks of both adopting and not adopting AI

• Understanding the long term risk of cost first CX decisions

• Exploring how leaders are rebalancing efficiency with empathy

Check out the incredible speaker line-up to see who will be joining Dave.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com