Chris Roblee

Principal Consultant, Delete the Zero & Previously, Chief Digital Officer Great American Insurance Group

CX Insurance Exchange - Day 1

8:25 AM Chairperson's Opening Address

Chair's opening remarks and introduction

CX Insurance Exchange - Day 2

8:20 AM Chairperson's Opening Address

Chair's opening remarks and introduction

8:30 AM Keynote Panel Discussion: Cost? Care? Control? What Outcomes Are Journeys Optimized for?

This panel examines the tension between cost control, compliance and customer care and asks whether current operating models are structurally misaligned with trust based experiences in claims.

• Debating whether insurance leadership are optimizing journeys for regulators or customers

• Assessing the risks of both adopting and not adopting AI

• Understanding the long term risk of cost first CX decisions

• Exploring how leaders are rebalancing efficiency with empathy

3:55 PM Chairs’ Closing Remarks

Join a roundtable for a deep dive into topics and themes deserving of discussion:

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com