Chris LaFleur

Founding Growth Team Lorikeet

CX Insurance Exchange - Day 1

2:35 PM Panel Discussion: What Does “Good” AI Actually Look Like from the Customer’s Perspective?

Many insurers are investing heavily in AI, yet success will ultimately be measured by whether customers experience journeys that are easier, faster, more reassuring, and resolve their request. This panel explores how insurers can design and deploy AI in ways that genuinely improve customer experiences, particularly across the complex, nuanced and emotionally significant journeys where trust-building touchpoints are paramount.

• Designing AI journeys around customer needs rather than operational efficiencies.

• Uncovering how to design AI to handle complex, emotional and regulated customer interactions without increasing friction.

• Determining where AI should assist, where it should hand over and where humans remain essential.

• Achieving true customer request resolution with AI

Check out the incredible speaker line-up to see who will be joining Chris.

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Email: exchangeinfo@iqpc.com