Carey Bond

Head of Claims, Americas Lloyds

CX Insurance Exchange - Day 2

2:00 PM Expert Keynote Presentation: Designing Experiences for a Multi- Generational, Multi-Expectation Internal & External Customer Base

Many of the most frustrating insurance experiences aren't caused by decisions but by what customers aren't told, or are told inconsistently or are complex to comprehend. This session examines how communication breakdowns across channels, teams and partners undermine confidence and increase avoidable service demand.

• Identifying critical communication gaps across claims, service and digital journeys

• Improving continuity between digital updates, written communications and human interactions

• Reducing re‑explanation and repeated contact caused by poor internal alignment

Check out the incredible speaker line-up to see who will be joining Carey.

Download The Latest Agenda

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com