NORTH AMERICA'S PREMIER INVITATION-ONLY MEETING FOR CX & CUSTOMER CONTACT LEADERS IN FINANCIAL SERVICES

October 14-15 2025 | Miami Marriott Biscayne Bay, Florida

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Brian Nourie

Executive Vice President, Chief Growth Officer M&T Bank

As financial organizations scale and transform, delivering personalized customer

experiences requires more than ambition - it demands infrastructure. This session

explores how M&T Bank is laying the groundwork for sustainable growth by investing in

the fundamentals: standing up listening posts, strengthening data infrastructure, and

aligning insights with business strategy. This case-study session will explore:

How to stand up effective listening posts that capture real-time, actionable customer signals
The role of clean, connected data in enabling teams to influence business outcomes
Frameworks that link sentiment, service quality, and impact in a way that earn executive trust

Check out the incredible speaker line-up to see who will be joining Brian.

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com